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it's ready to fly when it leaves

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our plane it's ready to fly there's no

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second guessing it's it's ready that's

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my number one priority

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safety

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if i can't do it safely

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i don't do it if we don't do our jobs

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and produce good flight hardware we know

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it will happen it's more than a job it's

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lies around at stake here i'm proud of

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the quality that i can put out

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and you keep trying consistently of

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putting out something better we're

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obligated we have a contract with our

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crew to make this as safe as we can

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give them reliable hardware the highest

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quality that we can provide we

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do our job the best we can out here

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and

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i put my life on the shuttle

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the shuttle team has a tremendous

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responsibility

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total excellence in our manned space

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program

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this means that each of us is party to

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an unwritten contract with the flight

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crew

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human lives are at stake in everything

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we do

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and the legacy of continued discovery

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and accomplishment for every generation

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to follow is determined by how well we

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perform today

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our obligation and duty is clear every

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spacecraft that leaves the earth

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must be the very best

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that human minds and hands can build

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safety and quality

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quality and safety 100

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100

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the safety the quality the dedication of

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the people safety or reliability it's

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the mainstay it's in there flight crew

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depends upon us there's no stone

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before i climbed on board the orbiter

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columbia for the sts-1 flight back in

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1981

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i was very much aware of the skill and

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effort it took by thousands of men and

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women

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to assure the quality of the hardware

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and software john young and i were going

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to fly

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now as director of the space shuttle i

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have an even greater sense of the need

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for every person associated with our

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program

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to maintain total quality and their work

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down to the smallest bolt or wire

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the astronauts who fly the world's most

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complex machines

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know that they must do their job right

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the first time

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and every product you work on and

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provide to the astronaut crew

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has an effect on their ability to

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perform critical mission tasks

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you don't get a second chance in space

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well it just said put myself in a

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position if i have to be the one that's

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going to have all of this thrust behind

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me i would want to have the thing done

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right

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because uh one chance is all you have

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safety is always a stress so that

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everyone understands it that their lives

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and other lives depend on our safety and

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the importance of making sure that we do

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our job right the first time and safely

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but carry a good load on our shoulders

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you got to make sure that

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the quality assurance that's involved in

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this type of work

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is

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correct and safe because when it once

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they launch that

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bird off if something's wrong there's no

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turning back

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everybody's attitude is to

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make sure it's done right i'm

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and

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i want to really express that because

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everybody that i work with out here

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likes their job i like my job i like

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doing what i do most people like doing

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what they're doing up there and want

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them to build a a good product and

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and i think we are now it's checked

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double checked triple checked before it

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leaves here you know we work together

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and

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make sure the job's done right the first

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time

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throughout the history of the space

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program the pursuit of quality has

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taught us that as good as we are today

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we must be better tomorrow

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not by a little but by a lot

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perhaps the greatest lesson we have

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learned is that the quality process

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is continuous

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screw the next step let's do it better

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continuous improvement continue continue

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to continue

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that's something we have to just keep

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preaching to ourselves over and over

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we ask questions we won't we won't just

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take it as it is we look at it we

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people come in and if they're not sure

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they'll ask questions before we may let

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it go now there's even at the slightest

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thing they'll come up and ask a question

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about a piece of hardware maybe not

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perfect or

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and that's what's really making the

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system a lot better that's really how

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we're building better hardwares because

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more people are involved more people are

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looking at it and more people

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are sure that it's a good piece of

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hardware

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america has long been the leader in

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technological achievement and nowhere is

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that technical leadership more visibly

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displayed than here in the national air

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but no matter how well a spacecraft is

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made

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safety margins and manned space flight

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will always be small

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our challenge is to drive those risks to

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as low a level as possible

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the very least thing that uh may come up

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is a potential is looked at thoroughly

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and whatever ends we have to go to as a

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overall program not just us in our

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contract but

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whoever's involved they go to that

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length to assure that

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there is safety on that vehicle

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this is a very unforgiving engine there

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are very few components that are not

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critical

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and it has worked well in the past and

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we'd like to keep it that way

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any time there's work done on the engine

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there's a government

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inspector here the extra set of eyes are

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just ensure that everything's done right

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tolerance for arrow is

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almost zero here and that's why we have

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so much quality

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it's just

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something that

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where every detail has to be looked into

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there's just no compromises

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you're at risk these people that ride

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this vehicle are at risk

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it's just 100 percent all the way

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if there was a failure in the safety

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chain

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we could have an aborted mission or the

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possibility of loss of life and loss of

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vehicle

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the chain is broken if i don't do my job

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in many ways

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leadership is the key to safety and

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reliability

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the management team assembled within

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nasa and industry is one of the finest

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anywhere

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but only a strong and open relationship

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between employees and management will

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assure total quality

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management does not have all of the

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answers

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many of you have ideas about how your

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job can be done more effectively

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and the people closest to the problems

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often have the best solutions

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our management team depends on you and

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your knowledge of the job you do

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to define areas that may prevent you

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from delivering the finest product

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possible

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we pretty much pretty much work as a

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team

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if i run across something i feel like

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quality should know and it's not in my

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documentation to fix

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i'll get a hold of quality in the

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quality department and let them make the

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decision on or the engineering

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department

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we have a weekly safety meeting among

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the crews and during that time we talk

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about safety any problems any questions

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concerns anything are brought up and

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they're addressed and looked into

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management has safety flow down

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bulletins just every aspect of safety if

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there is a problem somewhere and it's

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brought up then management will send out

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a bulletin the whole plant can see what

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the safety problem was and that way

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maybe that same safety problem can be

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avoided to happen the next time around

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one of the most personally satisfying

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assignments i had as an active member of

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the astronaut corps was to meet and

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express my appreciation to the workers

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after a flight

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whether you torque the bolt that

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attaches the orbiter to the external

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tank

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or perform the engineering analysis that

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designed that boat

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or process the purchase order to buy it

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or even type the specification sheet

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that documents its requirements

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your part in this program

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is important

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and you have a critical contribution to

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make

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we have several ways to recognize

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exceptional support to the program

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including the astronauts silver snoopy

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award

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and the manned flight awareness launch

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honoree program

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i think it's the greatest program that

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we've got going i think it's

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it's one of the biggest honors they can

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get possibly give you it makes you feel

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makes you feel so proud of the job that

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you do it also makes you stop and think

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well did i deserve this was there not

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someone more deserving but you everybody

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has does such a great job i felt

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that after 12 years of working on the

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hardware that

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somebody noticed the job that i was

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doing

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it's a constant reminder that every

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review and so forth is safety and

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quality safety and quality everything we

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do is tailored around that

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i wish we could have each and every

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person see a launch diner just to feel

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that thrill just to see it you know and

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be a part of it you know boy if they

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don't bring tears to your eyes and

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goosebumps every time i see it i'll tell

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you here on the back of my neck it just

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raises up i get the willies i'm breaking

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out in goosebumps now just thinking

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about it i think it'll be just

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like i say one of the highlights of my

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life and something that would

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the space shuttle is our nation's future

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in space

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allowing us to explore the possibilities

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beyond the boundaries we have known

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before

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space station freedom

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flights to the lunar surface mars and

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beyond

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all this depends ultimately on you

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the challenge ahead is for each and

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every one of you to do your job as if

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you were going to don the suit

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strap on the harness

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and slip on the helmet and i don't think

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the uh an astronaut that would come out

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to our facility and and question anyone

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that works in this plant

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would ever walk away with a doubt in

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their mind that they're not getting the

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best product they possibly could

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any time that you got the the pride of

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the nation and the eyes of the world

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riding on the craft with you

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but it has to give those astronauts and

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other people a certain confidence that

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everybody's behind them and everybody's

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doing the best job they can

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the best way i can put it i think is

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that

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when you strap in and you're launched

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you're not alone

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every one of us is right there beside

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you and we wouldn't hesitate for one

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moment if you got out and we got in and

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went in your place

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teamwork and dedication more than just

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words

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they are the essential foundation on

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which we have built a safe reliable and

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quality space transportation system

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your efforts are a tribute to the human

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spirit

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and your skill

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determination and ingenuity has made

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america the leader in space exploration

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the job that i have

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right here

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to me is is a part of history and i want

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to be a part of of the good history that

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happens in this area

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with the shuttle program

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when my grandkids grow up

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i can say yes i was a part of that and

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yes and i can be proud of it

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there's a big generation gap within the

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agency there's us old codgers that are

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about ready to to hang it up and we've

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got a lot a lot of young people who are

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just starting it's up to us to

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pass on our legacy our knowledge to

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these young people so the circle remains

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unbroken

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and these these people

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have the same dedication to putting out

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a good test and a quality product that

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we do

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ever since i was a kid

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i've had models of of the space program

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in their various vehicles and

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i had a lunch box that had a mercury

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capsule on and i think that's probably

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what started this whole thing and i'm

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proud to be part of this program now

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i'm finally here

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the shuttle program is in very good

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hands

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on behalf of the astronaut corps and

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management i ask you to rededicate

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yourself to excellence

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in everything we do

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together